Maintenance & support

Maintenance services

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Perfective maintenance

Nakasoft can enhance, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.

Adaptive maintenance

Adaptive maintenance delivered by the Nakasoft’s team ensures that your software and hardware work stably and reliably in the new, altered environment.

Scheduled maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Full cycle

Nakasoft software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Nakasoft releases your company's staff of routine tasks and helps to optimize IT costs.


Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.


Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum uptime of your application and its dynamic compliance with the industry standards.


Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Nakasoft offers a wealth of options to switch to.


Software support

We offer 1st, 2nd and 3rd level support services for applications developed by Nakasoft or by any third party vendor. Nakasoft team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.

L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.

L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Application maintenance

You can focus on core business activities while Nakasoft takes care of your IT infrastructure.

Consulting Services: choosing the right infrastructure and hosting options, eliminating scalability issues, etc.

Application Launch: pre-release environment setup, tuning the system monitoring, scalability automation, etc.

Project Health Checkup: security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.

Cloud Solutions Delivery: expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, Rackspace, and other), migration to Cloud, Cloud infrastructure design, etc.

Incident Management: fast reaction to issues, system restoration, etc.

Request Processing: migration to new hosting, upgrade delivery, IT systems optimization, etc.

System monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

Application monitoring

Server monitoring

Network and remote connectivity management

Event log management

Backup & recovery

Pre-support audit

Nakasoft offers independent audit for software products to understand whether they are ready to be taken over by support engineers. As a result, you get a document that contains a detailed project status assessment as well as recommendations on its enhancement. According to the results, the project can be improved or handed over for maintenance.

We inspect software both developed by Nakasoft and third parties

Average annual support and maintenance costs can be 5 to 15% of development cost

The more the project is ready for maintenance, the less you have to pay for it thus optimizing future support expenses

DevOps solutions

We do more than product support. If you realize the close connection between the work done by developers and IT specialists, you need to give the DevOps methodology a closer look. DevOps concept aims at automating the process of software delivery and infrastructure changes and makes the whole process of development, testing and maintenance rapid and secure.

Continuous testing

Continuous monitoring

Continuous release & deployment

Continuous feedback & optimization

IT Security

We have tailored full-scale IT security management services to individual requirements because each business is different.

We help organizations to manage overall risk and improve security strategy, through security monitoring, security information, vulnerability tracking & management, compliance management, IT risk management and business continuity management.

Third-party application takeover

Nakasoft carries out complete 3rd party application takeover and maintenance.

1. Handover

  Safe knowledge transfer from the current IT team to Nakasoft

  Architecture and code audit

  Related documentation audit

  Functional and performance testing and results analysis

2. Remedy activities

  Hot fixes

  Performance tuning

  Missed documentation replenishment

  Improvements planning

3. Maintenance & support

  Online helpdesk and support service

  Scheduled and on-demand updates

  Issue tracking and cause removal

  Backup and recovery

Tell us about your project

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